# Automation Workflow Canvas

Canonical page: https://apiopscycles.com/resources/automation-workflow-canvas

Language: en

Entity ID: automationWorkflowCanvas

Design the internal workflow needed to deliver the selected customer and capability outcomes.

Category: canvas

## Outcomes

- A focused decision or design artifact that reuses earlier evidence
- Earlier canvas outputs are referenced instead of repeated
- The next decision, design step, or readiness gap is explicit

## How to use

1. Reuse customer journey, value proposition, domain, and validation evidence. Define the internal work, allocate it between people and automation, and add only execution details.
2. Complete only the sections that add a new decision or refinement.
3. Carry the resulting decisions forward to the next station.

## Canvas guidance

Design the internal workflow needed to deliver the selected customer and capability outcomes.

Reuse customer journey, value proposition, domain, and validation evidence. Define the internal work, allocate it between people and automation, and add only execution details.

License: CC-BY-SA 4.0

Authors: Osaango Ltd

### Selected customer and capability outcomes

Which agreed customer outcomes and capability results must this workflow deliver?

### Internal workflow steps

What internal work must happen to produce those outcomes?

### Work allocation and human control

What remains human, what is automated, and where are oversight or escalation required?

### Inputs, outputs, and interactions

What information, systems, and handoffs are needed?

### Decisions, exceptions, and recovery

What changes the flow, what can fail, and how is work recovered?

### Evidence and monitoring

What proves correct operation and shows whether the intended outcome was achieved?