canvas
Automation Workflow Canvas
Design the internal workflow needed to deliver the selected customer and capability outcomes.
Outcomes
- A focused decision or design artifact that reuses earlier evidence
- Earlier canvas outputs are referenced instead of repeated
- The next decision, design step, or readiness gap is explicit
Work with this canvas
Use the purpose, outcomes, and instructions above as your static reference while capturing evidence in the interactive workspace.
Local canvas workspace
Automation Workflow Canvas
Design the internal workflow needed to deliver the selected customer and capability outcomes. Reuse customer journey, value proposition, domain, and validation evidence. Define the internal work, allocate it between people and automation, and add only execution details.
Active section: Selected customer and capability outcomes. Select a section with a pointer, or focus it and press Enter or Space.
Selected customer and capability outcomes
Which agreed customer outcomes and capability results must this workflow deliver?
Internal workflow steps
What internal work must happen to produce those outcomes?
Work allocation and human control
What remains human, what is automated, and where are oversight or escalation required?
Inputs, outputs, and interactions
What information, systems, and handoffs are needed?
Decisions, exceptions, and recovery
What changes the flow, what can fail, and how is work recovered?
Evidence and monitoring
What proves correct operation and shows whether the intended outcome was achieved?
APIOps Cycles · CC-BY-SA 4.0 · Osaango Ltd
How it works
- Reuse customer journey, value proposition, domain, and validation evidence. Define the internal work, allocate it between people and automation, and add only execution details.
- Complete only the sections that add a new decision or refinement.
- Carry the resulting decisions forward to the next station.